This section forms the Agreement between nTegra Global Technologies FZ-LLC (NTEGRA), a Dubai, UAE based company whose registered office is at In5 Tech, Knowledge Village, Dubai, United Arab Emirates, owner of brand “Healthigo”; and, customer signed and subscribed as Business Subscriber Entity Name as mentioned on the face of this document (“Subscriber”).
NTEGRA has launched a subscription based service platform called Healthigo which can be utilized by the Subscriber for their patient experience and engagement activities. The platform features are subject to change without prior notification.
xPeria Subscription :nTegra grants to Subscriber and Subscriber accepts from nTegra, a limited, non-exclusive, non-transferable right to access and use and permit Authorized Users to access and use the dashboard with limited services including Listing of Facility & Doctors, Managing & Displaying operation timings of the facilities, doctors, departments, services, etc., and collecting patients appointments for the referral fee for the duration that Subscriber has entered and agreed to pursuant to the sign up page for this Agreement.
nGage Subscription : nTegra grants to Subscriber and Subscriber accepts from nTegra, a limited, non-exclusive, non-transferable right to access and use and permit Authorized Users to access and use the engagement dashboard for the subscription fee for the duration that Subscriber has entered and agreed to pursuant to the sign up page for this Agreement.
Upgrades & Add-Ons : Includes any major releases of new versions, additional functionality, managed services and custom programming.
Agreement Validity : This Agreement shall commence on the Effective Date (Date of signing this Agreement) and shall continue until terminated as provided herein and shall be valid for a period of 1 (One) calendar year from the date of signing this agreement. NTEGRA and Subscriber may enter into co-marketing activities in addition to the subscription to Healthigo platform.
Cost And Payment:
a)The cost of subscription to the Healthigo Platform will be as signed off in accordance with the pricing section of this document.
b)The payment may be made by Cheque / Bank / Online Credit Card Transfer.
c)The Referral and / or Subscription Fee for all Subscription Periods of the term of this Agreement shall fall due and payable on the first day of each subsequent Subscription Period, pursuant to subsection (F), below.
d)The amount of the Subscription Fee does not include any applicable taxes. Client is responsible for any and all applicable taxes.
e)The pay-per-visit and subscription costs for each module are subject to change with a 15-day notice to subscriber prior to change in pricing.
f)Family Doctor definition is related to General Medicine only; does not relate to Dental, Cosmetic, etc. Please refer to exclusion list, available on request.
g)The Scheduling module does not have a base subscription and is charged on actual patient referrals only.
h)The Engagement (nGage) subscription is activated free of cost for an initial period of 30 days from date of activation of xPeria module. Thereafter, if this module is not opted in for and paid for as per the described fees, access to this module would not be available and only access to the Scheduling (xPeria) module will continue.
i)Subscriptions to add-on products and services can be upgraded at any time by paying the additional fee.
Renewal of Subscription : The platform subscription automatically stands renewed at the end of the active subscription period and the subscriber would need to pay for the renewed period of 12 calendar months. If the Subscriber chooses not to continue the Subscription beyond the active subscription period, they may do so by issuing a notice in writing to NTEGRA 30 days prior to expiry of subscription period
Cancellation :For Scheduling (xPeria) module subscriptions, the minimum committed contract period is 12 months. Subscriber can resolve any service issues with nTegra’s customer success team and if any issue is not resolved within a period of 30 days of reporting, the subscriber may cancel the subscription with no liabilities on either side. Subscriber may cancel subscription to the Engagement (nGage) module at any time within the initial 30-day familiarization period without any charges. If opting in for the service, after the 30 day and during the 12-month subscription period, subscriber may cancel the subscription by issuing a notice in writing 30 days prior to expiry of subscription period.
Support Services : NTEGRA will provide telephonic & web based support for all Subscriber requests.
Regulatory Approvals and Fees:Any PERMISSIONS OR FEES arising out of publishing, offers or deals and advertisements on the Healthigo platform is the sole responsibility of the Subscriber.
Marketing Rights: Subscriber gives NTEGRA the full rights to use their facility profiles, Doctor profiles and all products and service descriptions to promote their services, both through online and offline engagements.
Confidentiality and Privacy : Both NTEGRA and SUBSCRIBER undertake to treat the Confidential Information, Trade Secrets and Patient Data as being strictly private to each party and shall not divulge, disclose or communicate either orally or in writing, in part or in whole, to any third party or use or exploit for any purpose, other than for the limited purpose for which it is conveyed, except with the prior written consent of each other.
“Confidential Information” and “Trade Secrets” means any and all non-public information of any form, including but not limited to Intellectual Property, Data, Copyright Material and Software Programs and processes, provided by or on behalf of to each other or to their representatives during the validity of this agreement.
NTEGRA shall not share Subscriber’s “Patient Data” with any third party in any manner and for any purpose without the written permission of the Subscriber, excluding as required by Laws of the land. This clause includes Patient Profiles, medical records, or any other personal data related to the Subscriber’s patients.
By signing this agreement, I / We certify that we have read all the terms, conditions and clauses outlined above and that we agree to the aforesaid terms and conditions in full and complete.
Signed for and on behalf of Subscriber:
Signature:-----------
Company Seal:-----------
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